Q: Where are you located?

A: Astraxis is located in Bangalore. We are open 24 hours a day 365 days of the year. The foundation of the hosting business is built on communication - from the owners of the company down to the staff that run the show, we are all in it together as one team working hard to provide the very best for our clients.

Q: Can you offer services to a small company?

A: Our services are completely scalable. We can offer services and support regardless of the size of your company. We have solutions that can make the smallest company look like a giant of the hosting industry.

Q: Are you transparent to my customers?

A: Yes, we provide support to your customers as an extension of your company.

Q: What is the turn around time on a support request?

A:We can tailor an SLA (Service Level Agreement) to suit your requirements based on the resources that you wish to have allocated to your support solution. Typically, we work towards responding to requests within 20 minutes average response time and 5 hours resolution time with a 80% first response resolution goal.

Q: How many tickets can your technicians do?

A: The question that should be asked is how many quality solutions can be provided. At Astraxis, we emphasize quality in our responses, and efficiency in the speed of our work. By responding to a ticket with the proper solution the first time, the customer will be satisfied and will not need to generate repeated requests into the helpdesk. Satisfied customers will want to stay with your company, and word of mouth can be a great source of advertising for your services.

Q: What services, applications and platforms can you support?

A: We can support any Linux, Unix, or Windows hosting environment. Our technicians are experts at administering various interfaces, such as HSPComplete, H-Sphere, DSM, CPanel, Plesk,Virtuzzo,Vmware and many others. If you are using custom software, we can still create a contract to serve your needs.

Q: What is the education of your employees?

A: All of our Staff are University and Technical College graduates. More importantly, they have hands-on experience.we hire internationaly certified engineers and technicians with Redhat Certified Engineering (RHCE), Microsoft Certified Systems Engineers (MCSE), Microsoft Certified Professional (MCP), Sun Certified and more.

Q: Where can I Email for sales queries?

A: All your sales queries can be mailed to sales@astraxis.com. You can also use our live sales chat support or just click the Get A Quote and fill the form.