Quick Turn Around Time
20 Minutes Average Guaranteed Response Time (NO CANNED RESPONSE!)
5 Hours or less Average Guaranteed Resolution Time
Unlimited Helpdesk & Live Chat Support
Proactive Server Monitoring
Level 1-3 Support
Basic Pre-Sales Support

Values & Operating Principles

Integrity
We are honest, open and forthright in all our communications and actions
We lead by example and demonstrate professionalism in all aspects of our operation
We consistently treat people with fairness and respect
Our words and deeds are always congruent. We say what we do and do what we say.

Responsiveness
We give it 100% and bring our full focus and attention to each client's solution needs
We aim to emulate or exceed our partners customer service levels
We commit of taking care of tickets and emails in half the time of our contractual SLA with our clients
We deliver experience, Knowledge and competence to each incident - the first time.

Excellence
We strive to do it right the first time and settle for nothing less than superior and distinguishing performance
We embrace and practice continuous improvement and are never satisfied with quality being less than it can be
Our way of thinking, our way of acting and our way of doing business is defined by an attitude for excellence
Our executives and each employee cultivate a work environment that is positive, rewarding, mutually respectful and
        committed to team effort and continuous learning, as the foundation for superior performance.

Passion
We bring enthusiasm, cheerfulness, energy and a positive outlook to all our interactions
We celebrate small wins through individual, team and client successes, and we look for the learning opportunities
       in set-backs and challenges
We demonstrate a keen interest in the well being and success of each and every client
We model dedication and determination to finding complete solutions, even in difficult times.

Accountability
We own it!
We accept responsibility for, and take sole ownership of the incident
We do whatever is necessary to move the solutions process forward until the incident is resolved
We accept personal accountability for our actions and delivered outcomes- a willingness to 'own' the results.